Every feature, numbered. Every number is permanent.

Multi-tenant scaffolding (tenant_id, RLS, resolver middleware, lint rule)

Tenant lifecycle (setup wizard, subdomain + custom domain + managed TLS — UI hidden now, code present, branding, full-export deletion)

Tenant data import hub

Platform admin console

Integration health dashboard

Feature flag system (OpenFeature + self-hosted backend)

Audit log (tamper-evident, hash-chained)

Field-level encryption for PHI/PII

Per-tenant retention engine with legal-hold override

Public status page

Trust center

AIGateway service

Email service via Microsoft Graph with Postmark/SES fallback

Global search across all modules: pgvector semantic + Typesense keyword, ACL-enforced, single search bar, typeahead with entity type icons

TowerHQ AI Assistant (packages/assistant): agentic AI over the platform, governance matches F012, per-tenant opt-in, PHI redaction, logged, advisory-only for actions affecting records

Email/password

Magic link (via F013)

Enterprise SSO: SAML 2.0 + OIDC (Entra, Okta, Google Workspace, OneLogin, Ping, JumpCloud)

SCIM 2.0

MFA: TOTP, WebAuthn/passkeys, SMS fallback

Per-tenant SSO enforcement policy

Per-role MFA enforcement policy

Platform/tenant login split

Session management with device tracking

Stripe subscriptions (flat all-inclusive, one tier, no modular gating)

Entitlements engine retained in code for future flexibility; default enables all features

Metered passthroughs (at cost, not marked up): SMS, voice minutes, e-sign envelopes, background checks, card print volume, claim clearinghouse fees, patient payment gateway fees, AI inference tokens, STT minutes, print-mail statements, PO submission fees, MVR pulls, DOT Clearinghouse queries

Invoice + PO billing for government/enterprise (net 30/60)

ACH, credit card, wire, Stripe Tax

Trial periods

Proration, seat/vehicle true-ups, mid-cycle adjustments

Dunning and failed-payment workflows

Revenue recognition export

Tenant-owner self-serve billing (web + mobile)

Pricing engine: published PEPM + PVPM rate card with volume brackets for self-service below enterprise threshold (~150 employees / $5M rev / 50+ vehicles); sales-led custom pricing at enterprise tier; government tier with itemized published rate card for procurement RFPs

React Native + Expo (iOS + Android) branded as TowerHQ

iOS Critical Alerts

Android high-priority FCM + full-screen intent

Background location for geofenced clock-in

Biometric unlock

Offline-first with conflict-aware sync

Deep linking + universal links

Camera-to-PDF scanning

Barcode / QR scanning

Digital signature capture

Enterprise MDM distribution (Intune, Jamf, Workspace ONE)

OTA updates via EAS

Parity lint rule + CI check + /docs/parity.md

Bluetooth LE device pairing

On-device STT for offline dictation

Employee profile

Volunteer / per-call / per-diem types with per-call compensation

Rank/position history

Compensation history

Union membership, dues, seniority date

Badge number, call sign, unit assignment

Document storage with versioning

Custom fields

Full audit log

Configurable employee self-service

Bulk import (Rippling, BambooHR, ADP, Paycom, Paylocity, UKG, Aladtec, Kronos)

Locker / mailbox assignment

Uniform sizing history

Personal equipment issued tracking (boots, helmet, coat, pants, gear bag with replacement schedules)

Military / veteran benefits tracking (TRICARE, VA, SCRA, USERRA, deployment management)

Birthday / hire anniversary recognition

Skill model + library

Credential model

Endorsement model

Contract authorization model

Role profile

Requirements matrix per role per contract

Per-employee qualification dashboard

Automatic contract eligibility recompute

Authorization-aware scheduling

Authorization-aware paging

Manager override with audit

Onboarding as a skill pipeline

Ride time tracker

CE ledger with state-specific requirements

FTO module

Skill history timeline with evidence

Bulk skill assignment

Contract-driven reports

Elevated alerts when expirations jeopardize contract authorization

Training Provider Adapter abstraction

Prodigy EMS (first-class for external content ingestion)

Vector Solutions / TargetSolutions

Relias

Absorb

Docebo

Cornerstone

Course authoring (modules, lessons, video, PDF, SCORM/xAPI import, quizzes, practical sign-offs)

Assignment engine

CAPCE accreditation workflow (F1–F5 categories, certificates, Advanced/Paramedic, registry submission)

State-specific CE tracking (SC DHEC first)

Practical skill verification with FTO signature

Proctored exam support

Live/virtual training with QR check-in

Certificate issuance with auto-credential update

Learner dashboard

Instructor dashboard

CAPCE annual reporting export

Internal starter content library

Mobile-first consumption with offline download

Two-way sync with external LMS providers

Background check adapter abstraction

Fairway Background Checks (first-class)

Checkr

Sterling

GoodHire

HireRight

IntelliCorp

Status → onboarding skill pipeline auto-advance

Adverse action workflow with FCRA notices

PersonnelProvisioningAdapter interface

CAD: Motorola PremierOne (legacy / coexistence)

CAD: CentralSquare (legacy / coexistence)

CAD: TriTech Inform (legacy / coexistence)

CAD: Hexagon (legacy / coexistence)

CAD: Zuercher (legacy / coexistence)

CAD: Tyler (legacy / coexistence)

ePCR provisioning: ESO (legacy)

ePCR provisioning: ImageTrend (legacy)

ePCR provisioning: Zoll emsCharts (legacy)

ePCR provisioning: Logis (legacy)

NEMT dispatch personnel provisioning adapter (legacy / migration — native NEMT dispatch is TowerHQ Dispatch, F2600+)

ePCR provisioning: FirstDue (legacy)

PayerComplianceAdapter interface

ModivCare (first-class)

MTM

Verida

Access2Care

State Medicaid broker framework

Facility contract portal framework

I-9 management with E-Verify integration

New hire reporting (state-specific, 20-day federal mandate)

EEO-1 reporting (100+ employees)

OSHA Form 300A electronic submission

DOT drug & alcohol program (49 CFR Part 40): random pool, pre-employment/post-accident/reasonable suspicion/return-to-duty/follow-up, MRO integration

FMCSA Clearinghouse: queries, violation reporting, follow-up testing

MVR monitoring (Samba Safety): ongoing license pulls, endorsement verification, violation alerts, CDL tracking

Visual workflow builder

Role-specific templates

Self-service new hire portal

Equipment issue checklist

Offboarding workflow (ties to F821, F917, F083; item-by-item equipment return sign-off)

Re-hire preservation of prior record

Benefit plan setup

Public sector pension tracking

Employer contribution rules

Open enrollment

QLEs

Dependents/beneficiaries

Deduction export to Payroll

Carrier EDI 834 / CSV

ACA 1095-C, ALE status

Authorized vs filled vs vacant

Budget per position with fully-loaded cost

Frozen / unfunded positions

Scenario modeling

Requisition creation from authorized headcount

Public job board per tenant

Conditional intake

Public safety hiring pipeline

Eligibility list management

Promotional process tracking

Scorecard collection

Resume parsing + semantic search (pgvector)

Offer letter with e-sign

CVSA/polygraph scheduling

Academy cohort management

Candidate communication

Referral program with QR cards, multi-stage bonuses, auto-pay to Payroll

Public safety shift patterns (24/48, Kelly, Pitman)

FLSA 7(k) / 207(k) configurable

Clock in/out (mobile GPS + geofence, kiosk, web, NFC/QR, biometric)

Photo capture at clock-in

Break tracking

Shift trades with seniority + qualification + CBA approval

OT sign-up

Mandatory backfill

Off-duty details (PowerDetails replacement)

Leave management

Accrual engines

Minimum staffing with auto-hire-to-minimum

Roster call / daily line-up

Apparatus assignment per shift

Mutual aid deployment tracking

Strike team / task force roster

Drag-and-drop builder

Publish/unpublish with notifications

Open shift pickup

Availability management

OT warnings

Timesheet review and approval

External calendar sync (Google Calendar, Outlook, iCal subscription)

FLSA 7(k) OT

Rank-based tables with step increases

Longevity, cert, incentive, differential, holiday, call-back, standby, court, FTO pay

Per-call compensation

Retro pay for CBA settlements

NACHA ACH direct deposit

Paper check printing

Digital + mailed pay stubs

Tax engine integration

Tax filings (941, 940, state, W-2, W-3, 1099, 1095-C)

Garnishments, levies, child support

401(k) / 457(b) / pension

Expense reimbursements with receipt capture

Journal entry export (feeds F1513)

Two-step approval on every pay run

Off-cycle, bonus, final-check runs

Full audit trail per run

Mobile parity including pay run review/approval

Workers comp per-class-code coding + annual audit support

Multi-state payroll with SUI per state

Employee self-service W-2 / 1099 retrieval (incl. post-employment)

Earned wage access (Rain or DailyPay adapter)

Sleep time / on-call pay rules (FLSA 207(j))

Per diem tracking

Corporate card reconciliation + petty cash per station

Fuel card adapter abstraction

Road Flex (first-class)

WEX

Voyager

Fuelman

Comdata

Reconciliation to Fleet fuel log

Anomaly detection

Review cycles

Public safety templates

Self/supervisor/peer/360

Goals

Feedback/kudos/coaching

Calibration

Comp decisions tied to performance

PIP tracking

Discipline ladder with due process

Internal Affairs / Professional Standards case tracking with strict ACLs

Promotional readiness

Required training per role/rank/state

ISO/PPC hours tracking (fire)

Fire cert rollup (IFSAC, Pro Board, NFPA certs)

NEMSIS-compliant EMS CEU tracking

NFIRS-compliant training record export

Instructor certs and teaching hour ledger

Skills verification / competency checklists

NEMSIS export (from ePCR F1170)

NFIRS export

OSHA 300 / 300A / 301

Exposure log

Fit testing records

DVIR retention

NFPA 1911 fire apparatus records

Accreditation evidence (CAAS, CAMTS, CFAI)

FOIA request intake and response tracking

Records retention engine

HIPAA PHI tagging + encryption + log redaction + access audit

Vehicle & equipment records

Fleet hierarchy

Per-asset photos and documents

Inspection templates

Mobile inspection with offline

Inspection duration tracking

Failed-item auto-issue + auto-WO

DVIR retention to Compliance

PM schedules

PM auto-apply, auto-reset on WO close

PM compliance dashboard

Work orders (in-house + outsourced)

DTC-triggered WOs

Vendor directory

Parts inventory with PO workflow (Purchasing F1400+)

Fuel log

Driver/vehicle assignment from Scheduling

Service history

TCO per vehicle and sub-fleet

Cost per mile/hour/run

Fleetio importer

Specialty vehicle tracking (boats, ATVs, trailers, bike teams, command, rehab, air/light)

Aerial / tower apparatus records with NFPA-specific fields

Apparatus weight / GVWR compliance

Hose inventory and annual testing per NFPA 1962

Ground ladder inventory and testing per NFPA 1932

Pump testing per NFPA 1911

SCBA compressor / fill station tracking per NFPA 1989

Wildland firefighting equipment

Rescue tool maintenance (hydraulic, stabilization)

FleetTelematicsAdapter abstraction

Samsara (first-class)

Geotab

Verizon Connect

Motive

Azuga

OEM connected-vehicle clouds

Safety score aggregation

Dashcam clip UX

Unit ↔ vehicle mapping

Outbound vehicle OOS push

Inbound CAD unit status mirror

Status-push audit log

Connectivity adapter abstraction

FirstNet

Verizon Frontline

Surface on vehicles/users/boards

Data model versioning policy

Chaos day schedule

Full test pyramid CI gates

OpenAPI schema drift check

PR template enforcement

Mutation testing (Stryker) with 70% floor on high-risk modules

Tenant isolation test suite

Visual regression testing

Load/performance gates with SLO regression rollback

Annual pen test + published summary

VDP via HackerOne

PHI isolation test suite

AI output correctness test suite (golden-pair)

CI/CD framework on Gitea Actions (detailed section below)

Vehicle checks coexisting with Fleet DVIR

Station checks

Supplies/consumables with PAR, lots, expirations — auto-triggers Purchasing F1405

Multi-location supply flow

Procurement delegated to Purchasing

Assets with assignment + history

Asset inspections with failure auto-WO

Vendor-performed inspection intake

SCBA management (bottles, masks, regulators, hydro testing, annual fit test)

PPE lifecycle per NFPA 1850

PPE exposure event linking

Controlled substance chain of custody (feeds from ePCR F1080)

Two-person digital signature for Schedule II waste

CS discrepancy detection

DEA exports

Scheduled CS reconciliation

Blood product chain of custody with temperature monitoring

Automated pull-from-service workflow

Readiness reports across all domains

PSTrax importer

Device registration, health, remote control, playlist, multi-zone, scheduling, expiration, tags/groups, cached playback, emergency takeover, media library, auto-orientation, auto-login

Board editor, widgets for roster, open shifts, current pages, active calls, vehicle status, supply PAR/CS, credential expirations, safety events, NWS weather, road/traffic, camera embeds, training schedule, KPI tiles, connectivity, clock-in tile, announcements, revenue cycle KPIs, open POs

Per-screen permissions, content-widget mix, mobile parity, iOps360 importer, Yodeck importer

Native chat

Rocket.Chat integration

ChatSyncOrchestrator for bidirectional sync

Per-channel policy

Chat search (integrates with global search F014)

Retention policy

Expansion adapters (Phase 3)

Page model with role slots, eligibility filter, expiration, escalation

App push paging

SMS paging

Phone call tree (Twilio TwiML)

Atomic cross-channel slot claim

Cross-channel dismiss-on-fill

Delivery policies

Quiet hours / per-user channel preferences

Live dispatcher dashboard

Page templates

Historical reporting

IamResponding ingestion adapter

Active911 ingestion adapter

WhatsApp (Phase 3)

ML channel selection (Phase 3)

Survey builder

Targeted delivery

Anonymous vs attributed

Pulse surveys

Onboarding + exit templates

Post-incident wellness check-ins

Peer recognition / kudos with spot-bonus to Payroll

DEI reporting with privacy controls

Results dashboard with trends

Patient appointment reminders (standing-order dialysis trips synced from NEMT dispatch)

Will-call confirmations and delay notifications

Post-transport CAHPS-style patient satisfaction surveys

Patient complaint intake with HIPAA-safe routing and resolution

Family / authorized-contact follow-up

Visual workflow builder

Trigger library (incl. PO events, bodycam events, AI review flags, CE expirations, patient complaints, incident reports, credential lapses)

Action library (PO draft/release, ABN, payment plan, AI chart review, supply receipt, CE enrollment, patient callback, safety investigation)

Approval chains with delegation + timeout

Policy library with versioning + required acknowledgment

General orders / SOGs / protocols with version control + read receipts

Form builder with e-sign (generalized for vendors, customers, patients)

Bulk signature campaigns

Device inventory

SSO provisioning tied to employee lifecycle

License seat management

Pre-built report library

Custom builder with saved views

Scheduled delivery

Executive dashboard

Data warehouse export (Snowflake, BigQuery, Redshift)

Revenue cycle analytics

Purchasing analytics

CAPCE/CE analytics

Safety & incident analytics

Outcomes analytics (feeds from F1176+)

REST API with OpenAPI

Per-tenant API keys with scopes

Rate limits

Webhooks on all major events

Developer portal at docs.towerhq.app

Zapier, Make.com, n8n connectors

Product marketing pages

Pricing page (published PEPM + PVPM, contact-sales enterprise, gov rate card)

Signup, demo, contact-sales flows

App Store + Google Play badges

Resource center

Tenant-branded public job board aggregator

Trust center link to F011

Interest-capture form

Design-partner application flow

Cal.com demo booking

Features page auto-generated from feature manifest

"What TowerHQ replaces" comparison grid

AI transparency page

Security & compliance page

Privacy-respecting analytics (Plausible or PostHog self-hosted)

Interest submissions to admin console F004 with status workflow, CSV export, optional HubSpot webhook

Knox Box management

Hydrant inventory (location, type, flow test history, OOS status)

Pre-plan surveys (building pre-fire plans with floor plans, hazards, water supply)

Inspection scheduling (commercial, permit renewals)

Violations and code enforcement

CAD integration for pre-plan surfacing on dispatch

Fire investigations case management (photos, notes, evidence chain of custody, witness statements)

Burn permit issuance

Fire marshal workflow

Hazmat response tracking (incident type, materials, containment, decontamination, disposal chain)

Technical rescue team deployment (rope, confined space, trench, swiftwater, structural collapse)

USAR team management

Automated apparatus move-up / coverage recommendations

Fire flow calculations

Tactical worksheets / incident command documentation

Post-incident analysis / after-action reviews

Mutual aid incident tracking

MCI triage tracking with patient accounting

Rehab sector tracking (vitals, work/rest cycles)

Accountability (PAR — personnel accountability reports on scene)

Incident command system templates (NIMS-compliant)

AccessControlAdapter interface

Kisi, Brivo, HID Origo / HID Mobile Access, Openpath / Avigilon Alta, Genetec, LenelS2, Honeywell ProWatch / MAXPRO Cloud, Verkada, SALTO KS, AMAG Symmetry, Paxton, ISONAS / ADT Commercial, Schlage / Allegion ENGAGE, Yale / ASSA ABLOY Aperio, DSX / Stanley / Gallagher, generic Wiegand / OSDP / ONVIF

Auto-issuance, auto-revocation, role-change modification, suspension, temporary grants, mobile credential provisioning, credential audit, access event stream, anomaly detection, access schedule from scheduling

Site hierarchy, per-door metadata, access group builder, reader/door health, door status widget

Narcotic safe, armory (if applicable), evidence room with two-person rule (for fire investigations), server/IT closet, bay door

Pre-registration, kiosk mode, badge print, auto-expiration

Credential view, wallet, supervisor temp-grant approval, event feed, door status view

Photo capture, standards, history, auto-propagation, bulk photo day

Visual template designer, field binding, per-role/rank, multiple templates, encoding, branding

Direct-to-printer (Zebra, Fargo/HID, Magicard, Evolis, IDP, Matica), print queue, simultaneous encode, enrollment handoff, driver abstraction with station agent, print job audit, printer fleet health, batch print

Lost/stolen workflow, expiration, badge return, parity, reprint reason tracking

Per-tenant format, conflict detection

Digital ID card view, HR reprint trigger, supervisor QR verification

Approve from mobile, receive with scan, exception reporting, field requisitions

NEMSIS v3.5/v3.6 data model, incident linkage, demographics, insurance with OCR, DL/ID OCR, chief complaint, PMH/meds/allergies (RxNorm/SNOMED), assessment, vitals with monitor auto-import, procedures with CPT/HCPCS, meds administered (writes to CS ledger), airway/cardiac/stroke/trauma/OB/peds/behavioral health flows (42 CFR Part 2), refusal, DNR/POLST/MOLST, destination, narrative with templates/TTS, attachments incl. bodycam clips, times, mileage, crew signatures, patient/guardian signature (HIPAA/consent/ABN), receiving facility handoff, MCI mode, mutual aid, offline CRDT sync

TTS dictation

AI narrative drafting

AI field completion

Chart-quality linter (pre-lock)

AI PHI redactor

Adapter, Halo (first-class), Axon Body 3/4, Motorola V300/VB400, Getac, Reveal/Digital Ally, Wolfcom, auto-fill from audio/video, HIPAA-compliant clip attachment, retention with legal hold

Protocol library, contextual surfacing, peds dose calc, infusion calc, sepsis/stroke/STEMI/trauma banners, MD push-notify, online medical control log

Chart locking, QA queue, reviewer checklists, crew feedback, trends, peer review, CQI dashboard, AI pre-screen

MD role with chart oversight

Directive/protocol versioning

CS variance review

Credential-to-protocol tie-in

MD offline review queue (chart-level, separate from QA)

Protocol change management (propose → review → approve → publish → crew ack with read receipts)

MD CME tracking

MD case conference scheduling

Inter-facility transfer orders (physician orders for non-emergent transports)

Standing orders management (scope of practice per level, per protocol, per MD approval)

Online medical control recording + playback

MD availability / on-call rotation for online medical control

Pharmaceutical inventory protocol authorization

Scope-of-practice grid per provider level

MD performance dashboards (QA pass rate, CS variance, protocol compliance)

MonitorDeviceAdapter abstraction

Stryker LIFEPAK 15/35, HeartSine PAD, Zoll X Series/Propaq MD, Zoll AED Plus/3, Philips MRx/Tempus, Physio-Control CODE-STAT, Masimo, Nonin, Welch Allyn, iSTAT, Accu-Chek/Roche, Propaq/Connex, FDA eMDR, Draeger/Mindray, LUCAS/AutoPulse, Hamilton-T1/Zoll 731, video laryngoscopy, 12-lead STEMI transmission, BLE pairing

Event timeline alignment, time-sync, case-file attachment, OOS flagging to Fleet, PM schedule generation

NEMSIS v3.5/v3.6 XML export

Per-state ePCR repository adapter (SC DHEC first)

NFIRS medical supplement export

Data-quality scoring

Bulk historical export

State data-dictionary overrides

Hospital outcome data linkage (where partnerships exist)

NEMSIS performance measures (cardiac arrest ROSC, stroke scene time, trauma on-scene time, peds appropriate transport)

AHA Mission: Lifeline / Get With The Guidelines reporting

State trauma registry submission (SC first)

State stroke registry submission

CARES OHCA registry

STEMI registry submission

Community benchmarking (anonymized peer comparison)

Outcomes dashboard with crew/unit/system drill-down

Closed-loop feedback (crew sees outcomes of prior patients where available)

ESO, ImageTrend, Zoll emsCharts, FirstDue, Logis, paper PCR OCR intake

Zoll Billing, ImageTrend Billing Bridge, generic HL7/CSV

PO/open-order import, item master import

Legacy NEMT trip import (one-time bulk + ongoing sync during transition)

Motorola PremierOne historical incident import

CentralSquare historical incident import

TriTech / Zuercher / Hexagon / Tyler historical incident import

Generic CAD export CSV/XML import fallback

QuickBooks Online / QuickBooks Desktop import (COA, customers, vendors, open AR/AP, historical GL)

NetSuite import

Sage Intacct import

Dynamics 365 BC import

Xero import

Generic CSV / IIF import fallback

Charge capture from locked PCR, HCPCS ambulance codes, ICD-10 assist, CPT/HCPCS add-ons, O/D modifier pairs, PCS tracking, ABN capture, medical-necessity narrative, claim holds, coder queue

AI chart-to-code with PCR evidence citations

AI up/downcoding risk detector

AI medical-necessity narrative generator

AI denial pattern learner

AI PCS / ABN / signature gap detector

AI payer-rule engine

AI audit explainer

AI output carries confidence + model version + human sign-off required

Payer directory, per-payer fee schedules, Medicare Part B auto-update, Medicaid auto-update, contracted-rate monitoring, balance billing, self-pay discount

Real-time 270/271, batch eligibility, 278 prior auth, COB discovery, broker auth cross-check

Scrubber, clean-claim workbench, 837P/837I X12 5010, CMS-1500/UB-04 PDF, two-person release, correction/resubmission, secondary/tertiary claims

ClearinghouseAdapter interface

Change Healthcare / Optum (first-class)

Availity

Waystar

Trizetto

Direct-payer EDI (Medicare MAC DDE/EMC)

Batching, throttling, idempotent retry

277CA acknowledgment parsing

Clearinghouse health dashboard

835 ERA auto-post, EOB OCR assist, bank reconciliation, adjustment codes, zero-pay denials, takebacks/refunds, ACH/lockbox

Work queue, AI appeal letters, root-cause analytics, timely-filing calendar, A/R aging, write-off with approval tiers, secondary automation, follow-up queue with SLAs

Statement engine, print-mail adapter (OSG/Lob/Billtrust/built-in), HIPAA-compliant itemized, multilingual, dunning cadence, pause on appeal, GFE (No Surprises Act)

Portal, throttled lookup, pay-by-link, Stripe (BAA), ACH, Apple/Google Pay, alt processors, payment plans, tokenized card-on-file, auto-receipts, refunds, chargebacks, comms preferences, HSA/FSA, auto-post to claim, self-pay discount, collection agency handoff, surcharge compliance, financial-assistance intake, 1099-C

PatientPaymentAdapter interface

Stripe (BAA-covered; primary card / ACH / Apple Pay / Google Pay rail; supports Stripe Tax and chargeback workflows)

PayGround (first-class for ambulance/EMS billing; healthcare patient payment portal — https://home.payground.com/). Integrates patient portal, pay-by-link statements, payment plans segmented by balance age, insurance-vs-self-pay context, statement reconciliation back to TowerHQ's billing workbench

Extensible: Cedar, InstaMed, Waystar Payments, and other processors via the adapter interface

HIPAA access logs, OIG compliance, SAM/LEIE screening, break-glass, minimum-necessary, audit export, AI audit trail 10-year retention

Audit trails, state procurement compliance, DEA Form 222 / CSOS for Schedule II, recall handling

Daily cash, monthly close, payer mix, denials, A/R, write-off, coder productivity, days-in-A/R, cost-per-claim, collections velocity, AI coding impact

Requisition model, manual creation, quick-reorder, approval chains with delegation/timeout, PO generation, auto-PO from PAR breach with lead-time awareness, multi-vendor split, blanket POs, per-vendor contract pricing, punchout cXML, revision/cancellation, category templates, receiving with photos, three-way match, vendor invoice intake (email/OCR/EDI 810), AP export to accounting (via F1500 series), GL mapping, budget check, RFQ, mobile parity

Vendor directory

Vendor performance scorecard

Vendor contacts, remit-to, account numbers

1099 tracking

Certificate of Insurance (COI) tracking with renewal alerts

Vendor W-9 management

Vendor onboarding workflow (W-9, COI, SAM.gov check, contract, approval)

Subcontractor management (1099 contractors)

SupplyVendorAdapter abstraction

Bound Tree Medical / Sarnova (first-class)

McKesson Medical-Surgical (first-class)

Amazon Business (first-class)

Henry Schein

Cardinal Health

Medline

Moore Medical

Life-Assist

Emergency Medical Products (EMP)

Galls (uniforms, duty gear)

Witmer Public Safety Group (fire/EMS gear)

Grainger (industrial / station)

Uline

Home Depot Pro / Lowe's Pro (facilities)

NAPA / AutoZone Commercial / O'Reilly First Call / WORLDPAC (fleet parts)

Boundless / Curaplex / PSS World Medical

Fire-specific: Municipal Emergency Services (MES), Fire & Safety USA, VFIS Safety

Custom vendor adapter framework (EDI 850/855/856/810, email-PO fallback, spreadsheet fallback)

Vendor catalog sync

Price feed sync

Stock availability check at requisition

Order submission (API/cXML/EDI 850/PDF email)

855 ACK parsing

856 ASN handling

Carrier tracking

RMA workflow

VMI support

Internal item master

SKU cross-reference

Substitutes & preferences

Catalog import

Expiring-item purchase guardrails

Kit / assembly definition (narc kit, trauma kit, ALS airway kit, pedi kit, OB kit)

Budgets, spend dashboards, contract compliance, maverick spend detection, price-history trends, AI vendor recommendation

AccountingAdapter abstraction

QuickBooks Online (first-class)

QuickBooks Desktop (file-based export)

NetSuite

Sage Intacct

Microsoft Dynamics 365 Business Central

Xero

Generic CSV + IIF export fallback

Chart of accounts sync

Bills (pushed from Purchasing vendor invoices to accounting AP)

Invoices (pushed from Medical Billing + contract customer billing to accounting AR)

Journal entries (payroll F268, depreciation, closing)

Expense reports (from F267)

Bank feed mirroring (surfaced read-only in TowerHQ)

Payment application (reflects PO/invoice status from accounting)

1099 coordination (TowerHQ tracks; accounting generates; bidirectional verification)

Reconciliation workbench inside TowerHQ (surfaced unreconciled transactions)

Embedded financial views (P&L, balance sheet, cash position, AR aging, AP aging) on executive dashboard F578

Conflict resolution workflow

Close-period lockout (TowerHQ respects accounting's closed period)

Multi-entity / consolidations support (for holding-co tenants like LGA)

Audit evidence bundling

Customer directory (SNFs, hospitals, venues, industrial clients, municipalities)

Contact management

Opportunity / prospect pipeline

Contract record (parties, term, renewal, pricing, SLA, insurance requirements)

Contract document storage with versioning and e-sign

Contract lifecycle alerts (renewal, auto-renew deadline, SLA reporting due)

Per-contract billing rules

Per-contract authorization rules

Per-contract performance dashboard

SLA tracking with breach alerts

Volume commitments / minimums tracking

Customer portal (self-service for contract customers)

Referral source tracking with volume attribution

Win/loss analysis

Contract renewal playbook

Subcontractor agreements

Subpoena intake and response

Records request portal (attorneys, insurance, patients — HIPAA-compliant self-service)

Records-request fee calculation per state law

Redaction workflow for PHI-protected records

Litigation hold workflow

Deposition scheduling and prep packets

Incident-to-claim linkage (safety incident → insurance → litigation)

Outside counsel collaboration portal

E-discovery export packages

Public Records / FOIA self-service portal (for public agencies)

Incident reporting (vehicle accidents, near-misses, patient falls, employee injuries, property damage, custody issues, exposure)

Severity classification

Root cause analysis (RCA) workflow

Corrective and preventive action (CAPA) tracking

Insurance claim management tied to incidents

Post-accident review board

Driver retraining tracking

Safety probation tracking

Return-to-work / light duty workflow

Ergonomic / lifting injury program

Infection control program (source patient consent, serology, PEP tracking, 3/6/12 month follow-up)

Bloodborne pathogens OSHA compliance

Violence / assault incident tracking

Vehicle accident reconstruction docs

Safety committee agenda and minutes

Safety observation program (leading indicators)

Annual safety report generation

Internal wiki

Wiki page versioning and authorship

Persistent announcements / bulletins with read receipts

In-app help / tooltips

FAQ sections per module

Embedded training videos within workflow

Article suggestions from AI Assistant F015

Wiki content approval workflow

Dead-link and stale-content detection

Global search integration (F014)

Organizational credential registry

State EMS license

DEA registration (renewal every 3 years; tied to narc ordering F1482)

Business licenses (state, county, city)

Medicare provider enrollment / PECOS (revalidation every 5 years — critical)

Medicaid provider enrollment per state

NPI management (Type 1 + Type 2)

CAQH profile maintenance (quarterly attestation)

Vehicle registration / IRP

DOT number / MC number / UCR

Accreditation lifecycle (CAAS, CAMTS, CFAI)

Professional association memberships

Insurance policy tracking (auto, GL, professional liability, WC, cyber, D&O)

Tax ID / EIN for multi-entity tenants

Automatic renewal task generation

PECOS revalidation alert system with 90/60/30/7 day escalation

State DHEC EMS agency licensure

County operating agreements / certificates of public convenience

Facility/station record

Lease management

Owned property records

HVAC service schedules and WOs

Generator testing logs

Fire protection system inspections

Security system tracking

Bay door and apron maintenance

Grounds maintenance

Utility bill tracking with trend analysis

Kitchen equipment maintenance

Laundry / PPE wash facility maintenance

Station cleaning schedules

Facility inspection workflow

Capital project tracking

Janitorial contract management

Pest control

Station furniture and appliance inventory

Certificate of occupancy / building permit tracking

Peer support team workflow (peer contacts not visible to supervisors or HR)

EAP referral system (confidential)

Critical Incident Stress Management (CISM) intervention tracking

Suicide prevention resources (in-app, 988, crisis text line)

Anonymous help-seeking pathway

Burnout detection from ops data with privacy guardrails (employee opt-in; flags to peer support, not supervisors)

Post-critical-incident wellness check (automated after sentinel calls)

Mental health days leave tracking

Mental health resources library

Chaplain program coordination

Annual wellness check-in

Resilience training tracking

Substance abuse assistance (confidential, separate from DOT testing)

Financial wellness resources

Family resources

Patient billing AI voice agent (statements, balance, payment plans, insurance updates)

After-hours general routing

Voicemail transcription with AI intent extraction

Callback scheduling

Human-handoff path

Call recording with consent notice

Per-tenant opt-in; English default, Spanish v1 path

Governance identical to F012

CPR/AED class registration and payment

Standby services quoting and booking

Subscription / membership plans (for private ambulance)

Uniform / merchandise store

Event calendar with public booking

Class capacity management and waitlists

Instructor payout tracking

Student certification issuance (AHA BLS, ACLS, PALS cards)

Incident / trip unified model (911 incident + NEMT trip in one schema, distinguished by mode and workflow)

Unit model (vehicle + crew + equipment + credentialed authorizations; shared with Fleet + HRIS)

Status lifecycle (available, out-of-service, assigned, enroute, on-scene, transport, at-destination, clear)

Call-taker workflow (911 entry: ANI/ALI, nature of call, location, priority) — designed to receive dispatches from an external PSAP, not to replace 911 call-taking itself

NEMT trip entry (patient, facility, appointment time, return type, broker auth, billing context)

Standing-order management (dialysis / chemo / wound-care recurring trips with templating and exception handling)

Will-call and as-directed-by-facility trip flows

Multi-leg trip chaining (hospital to dialysis to home; broker authorization per leg)

Priority dispatch protocols integration (EMD/EFD — ProQA or native)

Unit recommendation engine: proximity, availability, credential-authorization (no BLS crew on an ALS call), equipment requirements, contract eligibility

911 fastest-to-scene routing with mutual-aid fallback

NEMT optimization: per-vehicle per-day trip packing, route efficiency, on-time arrival constraints, broker SLA

Live map with AVL from Fleet telematics (F380+)

Turn-by-turn driver navigation (mobile app, offline-capable with pre-downloaded tiles)

Real-time reassignment on status/availability changes

Mutual aid dispatch and tracking (incoming and outgoing)

Move-up / coverage recommendations (F712 ties in for fire)

Dispatcher console (multi-screen-capable, kiosk-friendly, one-click status changes)

Driver mobile app (status, navigation, trip manifest, patient manifest for NEMT, digital signature for PCS/ABN where applicable)

Mobile data terminal (MDT) functionality — status, nav, incident detail, messaging

Radio status push to LMR (outbound only; tenant's radio system handles voice)

Pre-arrival instructions display (EMD/EFD script) on driver device

Partner-unit handoff workflow (intercept, rendezvous, transfer of care)

CAD-to-ePCR handoff (incident / trip becomes the PCR stub with times, mileage, crew pre-populated)

CAD-to-billing handoff (trip record drives charge capture; mileage, O/D pairs, PCS / ABN propagate)

CAD-to-payroll handoff (per-call compensation, on-duty hours roll up)

Fleet status sync (OOS in Fleet blocks dispatch; clear in Fleet restores availability)

Credential-authorization gate (F098 / F099 enforce on dispatch — no unqualified crew assigned)

Broker compliance gate for NEMT (F151–F156 verify authorization before dispatch, block or warn on missing/expired)

Standing-order patient comms (F540+ reminders fire off the dispatch schedule)

Response time analytics (dispatch-to-scene, scene-to-transport, transport-to-destination)

Unit utilization and chute time

Dispatch accuracy (right unit, right priority, on first assignment)

NEMT on-time arrival rate by broker / facility

Historical incident / trip search with full replay (status changes, location, messaging)

Post-incident debrief workflow

Chart of accounts (per tenant, configurable per industry; default EMS / fire templates shipped)

Journal entry engine (double-entry, balanced, auditable)

General ledger with full transaction history

Trial balance, adjusted trial balance, post-close trial balance

Period management (fiscal year, fiscal periods, sub-ledgers per period)

Close-period workflow (soft close, hard close, lockout, reversal)

Sub-ledger reconciliation (AP, AR, bank, payroll tie-outs per period)

Hash-chained audit log (every JE, every reclass, every reversal)

Accounts receivable populated automatically from medical billing (F1200+) and contract customer billing (F1550+)

Accounts payable populated automatically from purchasing (F1400+) vendor invoices

Customer and vendor masters (reconciled with CRM + Purchasing vendor directory)

Aging (AR and AP) with drill-down to invoice / bill

Collections and dunning (consumes F1270 denial output and F1290 dunning cadence)

Vendor payment runs (ACH, check, wire)

Credit memos, debit memos, adjustments

Write-offs with approval tiers (consumes F1276)

Bank account directory (multi-entity, multi-account)

Bank feed ingestion (Plaid or direct bank feeds)

Bank reconciliation workbench (auto-match, one-click clear, exception queue)

Cash position dashboard

Cash flow forecasting (AR aging + AP due + payroll + recurring expenses)

Income statement (P&L) — with drill-down, per cost center, per contract, per unit

Balance sheet — with drill-down

Statement of cash flows (direct and indirect)

Statement of changes in equity / retained earnings

Multi-entity consolidation (for holding companies like LGA)

Intercompany elimination entries

Segment / cost-center reporting

Budget entry + variance reporting

Schedule of fixed assets + depreciation (ties to Fleet F368 + F376 + F377 etc.)

Financial statement packages (monthly close package, board package, lender package)

1099 tracking and generation (replaces F1517 coordination)

Payroll tax liability accrual and payment workflow

Sales tax tracking for commerce (F2550+)

Form 941 / 940 reconciliation

Workers comp accrual tied to F273

Annual tax prep export (chart of accounts, trial balance, JE detail to CPA)

Sarbanes-Oxley-style internal controls (segregation of duties, approval hierarchies, change log)

Accountant / external CPA portal (scoped read access, annual review mode, lockable)

Recurring journal entries (rent, depreciation, prepaid amortization)

Prepaid expense tracking with automatic amortization

Deferred revenue tracking (subscription-style customer contracts)

Accrual vs cash basis toggle (reports can be run in either)

Multi-currency support (for future; USD-only in v1 but schema-ready)