ModivCare, MTM, broker
TowerHQ for NEMT Operators
NEMT runs on broker authorization, standing orders, and thin margins. TowerHQ Dispatch is a native CAD purpose-built for NEMT — standing orders, will-call, as-directed-by-facility flows, broker-authorization gates at dispatch, per-vehicle per-day trip packing, and driver mobile with offline navigation. Crew credentialing clears broker requirements, patient comms drive standing-order dialysis trips, post-transport CAHPS-style surveys run automatically, and billing distinguishes broker-fee vs self-pay. Importers handle migration from your existing NEMT dispatch on day one.
You probably run this operation if …
- ModivCare / MTM / Verida / Access2Care contracts
- Standing-order dialysis, wound care, or chemo routes
- Will-call and as-directed-by-facility booking patterns
- Broker authorization denials run > 3% of trips
- Drivers and EMTs need DOT drug/alcohol, FMCSA Clearinghouse, MVR monitoring
What TowerHQ gives you
- Native CAD with NEMT multi-leg optimization (F2600+)
- ModivCare, MTM, Verida, Access2Care adapters enforce broker auth at dispatch
- DOT drug/alcohol program (49 CFR Part 40), FMCSA Clearinghouse queries
- Samba Safety MVR monitoring with CDL + endorsement tracking
- Standing-order patient reminders, will-call confirmations
- Post-transport patient satisfaction surveys
Tools this replaces for nemt operators
- Rippling
- Checkr
- PSTrax
- Samba Safety portal
- Excel call logs
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