Module
Dispatch (911 + NEMT CAD)
One unified CAD for 911 emergency dispatch and NEMT trip scheduling — end the legacy-CAD patchwork.
What's inside
- Unified 911 + NEMT incident / trip model
- Unit recommendation with credential-authorization gate
- 911 fastest-to-scene + NEMT multi-leg optimization
- Live map with AVL from Fleet telematics
- Dispatcher console, driver mobile, MDT — all native
- Broker compliance gate for NEMT (ModivCare / MTM / Verida / Access2Care)
- CAD → ePCR → billing → payroll automatic handoff
- Migration: your existing NEMT dispatch + Motorola / CentralSquare / TriTech / Zuercher
Feature catalog for this module
41 numbered features · ranges F2600–F2654
F2600
Incident / trip unified model (911 incident + NEMT trip in one schema, distinguished by mode and workflow)
F2601
Unit model (vehicle + crew + equipment + credentialed authorizations; shared with Fleet + HRIS)
F2602
Status lifecycle (available, out-of-service, assigned, enroute, on-scene, transport, at-destination, clear)
F2603
Call-taker workflow (911 entry: ANI/ALI, nature of call, location, priority) — designed to receive dispatches from an external PSAP, not to replace 911 call-taking itself
F2604
NEMT trip entry (patient, facility, appointment time, return type, broker auth, billing context)
F2605
Standing-order management (dialysis / chemo / wound-care recurring trips with templating and exception handling)
F2606
Will-call and as-directed-by-facility trip flows
F2607
Multi-leg trip chaining (hospital to dialysis to home; broker authorization per leg)
F2608
Priority dispatch protocols integration (EMD/EFD — ProQA or native)
F2610
Unit recommendation engine: proximity, availability, credential-authorization (no BLS crew on an ALS call), equipment requirements, contract eligibility
F2611
911 fastest-to-scene routing with mutual-aid fallback
F2612
NEMT optimization: per-vehicle per-day trip packing, route efficiency, on-time arrival constraints, broker SLA
F2613
Live map with AVL from Fleet telematics (F380+)
F2614
Turn-by-turn driver navigation (mobile app, offline-capable with pre-downloaded tiles)
F2615
Real-time reassignment on status/availability changes
F2616
Mutual aid dispatch and tracking (incoming and outgoing)
F2617
Move-up / coverage recommendations (F712 ties in for fire)
F2620
Dispatcher console (multi-screen-capable, kiosk-friendly, one-click status changes)
F2621
Driver mobile app (status, navigation, trip manifest, patient manifest for NEMT, digital signature for PCS/ABN where applicable)
F2622
Mobile data terminal (MDT) functionality — status, nav, incident detail, messaging
F2623
Radio status push to LMR (outbound only; tenant's radio system handles voice)
F2624
Pre-arrival instructions display (EMD/EFD script) on driver device
F2625
Partner-unit handoff workflow (intercept, rendezvous, transfer of care)
F2630
CAD-to-ePCR handoff (incident / trip becomes the PCR stub with times, mileage, crew pre-populated)
F2631
CAD-to-billing handoff (trip record drives charge capture; mileage, O/D pairs, PCS / ABN propagate)
F2632
CAD-to-payroll handoff (per-call compensation, on-duty hours roll up)
F2633
Fleet status sync (OOS in Fleet blocks dispatch; clear in Fleet restores availability)
F2634
Credential-authorization gate (F098 / F099 enforce on dispatch — no unqualified crew assigned)
F2635
Broker compliance gate for NEMT (F151–F156 verify authorization before dispatch, block or warn on missing/expired)
F2636
Standing-order patient comms (F540+ reminders fire off the dispatch schedule)
F2640
Response time analytics (dispatch-to-scene, scene-to-transport, transport-to-destination)
F2641
Unit utilization and chute time
F2642
Dispatch accuracy (right unit, right priority, on first assignment)
F2643
NEMT on-time arrival rate by broker / facility
F2644
Historical incident / trip search with full replay (status changes, location, messaging)
F2645
Post-incident debrief workflow
F2650
Legacy NEMT trip import (one-time bulk + ongoing sync during transition)
F2651
Motorola PremierOne historical incident import
F2652
CentralSquare historical incident import
F2653
TriTech / Zuercher / Hexagon / Tyler historical incident import
F2654
Generic CAD export CSV/XML import fallback
Want this module in your operation?
Register interest for the 2027 pilot — design partners shape priority.