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TowerHQ
Module

Safety, Wellness & Knowledge

Incident reporting, RCA, peer support, CISM — with the confidentiality your people need to use them.

Safety incidents run root-cause analysis through CAPA tracking. Insurance claims link back to the originating incident. Peer support operates under strict ACLs — supervisors and HR cannot see who contacted whom. Critical Incident Stress Management intervention tracking, 988 resources, burnout detection from ops data (employee opt-in, routes to peer support not supervisors). Internal wiki + SOGs with read receipts.

What's inside

  • Vehicle accidents, near-misses, employee injuries, exposure, violence/assault
  • Root cause analysis and CAPA tracking
  • Insurance claim management tied to incidents
  • Infection control with source-patient consent, PEP tracking, 3/6/12 mo follow-up
  • Peer support with strict ACLs; supervisors cannot see contacts
  • Critical Incident Stress Management intervention tracking
  • EAP referrals, suicide prevention (988, crisis text), substance abuse assistance
  • Internal wiki, SOGs with read receipts, in-app help, FAQ

Feature catalog for this module

42 numbered features · ranges F1950–F1966, F2000–F2009, F2200–F2214
F1950
Incident reporting (vehicle accidents, near-misses, patient falls, employee injuries, property damage, custody issues, exposure)
F1951
Severity classification
F1952
Root cause analysis (RCA) workflow
F1953
Corrective and preventive action (CAPA) tracking
F1954
Insurance claim management tied to incidents
F1955
Post-accident review board
F1956
Driver retraining tracking
F1957
Safety probation tracking
F1958
Return-to-work / light duty workflow
F1959
Ergonomic / lifting injury program
F1960
Infection control program (source patient consent, serology, PEP tracking, 3/6/12 month follow-up)
F1961
Bloodborne pathogens OSHA compliance
F1962
Violence / assault incident tracking
F1963
Vehicle accident reconstruction docs
F1964
Safety committee agenda and minutes
F1965
Safety observation program (leading indicators)
F1966
Annual safety report generation
F2000
Internal wiki
F2001
Wiki page versioning and authorship
F2002
Persistent announcements / bulletins with read receipts
F2003
In-app help / tooltips
F2004
FAQ sections per module
F2005
Embedded training videos within workflow
F2006
Article suggestions from AI Assistant F015
F2007
Wiki content approval workflow
F2008
Dead-link and stale-content detection
F2009
Global search integration (F014)
F2200
Peer support team workflow (peer contacts not visible to supervisors or HR)
F2201
EAP referral system (confidential)
F2202
Critical Incident Stress Management (CISM) intervention tracking
F2203
Suicide prevention resources (in-app, 988, crisis text line)
F2204
Anonymous help-seeking pathway
F2205
Burnout detection from ops data with privacy guardrails (employee opt-in; flags to peer support, not supervisors)
F2206
Post-critical-incident wellness check (automated after sentinel calls)
F2207
Mental health days leave tracking
F2208
Mental health resources library
F2209
Chaplain program coordination
F2210
Annual wellness check-in
F2211
Resilience training tracking
F2212
Substance abuse assistance (confidential, separate from DOT testing)
F2213
Financial wellness resources
F2214
Family resources
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